With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Where and how should we introduce the product to customers? With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. TELUS WBcX53. Posted 1:12:12 AM. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. I like to tell people Im a recovering consultant and banker. About the Role. We already covered Marketplace GOV above. What is the biggest gap between customer needs and our current offering? But you definitely form bonds with your teammates. The following Q&A has been edited for length and clarity. A few examples. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Doordash Interview Questions with Answer Examples. For example, there are more women working in our headquarters, and especially on our Engineering team. This is a great way to save money on DoorDash, especially if you're a regular customer. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. I really just wanted to build things from scratch. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Im also tracking growth and making sure we hit our numbers. May 31, 2020 5 11. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. I studied mechanical engineering at Brown University. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. The breakdown of each cost is shown on the checkout screen. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. RIP DoorDash hiring process. Ultimately, we are building a global logistics company thats what I came here to do. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. signed a deal with a national retailer, BevMo. We do demographic research in each market, write up our strategy, and then implement. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. How efficient is a given Dasher, and are we paying them accordingly? We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. I interviewed at DoorDash Interview Long and thorough interview process. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Theres plenty of financial analysis of the DoorDash S-1 out there. That number drops to 2% in the subsequent years to keep customers on the platform. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Whatever Im doing, I have to understand whats happening on the ground. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. You can unsubscribe from these emails at any time. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. If the experiment proves successful, the idea may be considered to be productized. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. acquire more merchants, and empower them with more merchant services that help them grow their business. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. How long does it take to cook a pizza? DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. They want to make candidate can handle the work. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Filter Get this delivered to your inbox, and more info about our products and services. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. Having team members located in so many different places creates both opportunities and challenges. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Staff Researcher@DoorDash. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. As a result, much of the DoorDash marketplace is now driven by data. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. + View 9 more replies. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. More deliveries per hour worked, better experience, less loss. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Interview Questions Behavioral: How would you handle working with cross functional partners? Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. May 2, 2021 0. Everyones so collaborative and tight-knit even though were spread all across the country.. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. You can best reach me on LinkedIn. Cross-functional Assessment 3. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Your platform becomes intelligent. What is the next big thing for us? DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Ive heard this repeated often: Speak as if youre right. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Uber, Go to company page Im excited because I see us making progress on all three fronts in the next year. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. It is a dataset with drivers, delivery times, money made, and tips. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. + Read More. Were definitely not going in blind. Were curious too. So why is that? Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Referrals increase your chances of interviewing at DoorDash by 2x. About the Role. You always have that sounding board, so youre never really alone. DM if interested. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. I have a second round interview with . As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . The framework above is a simplified version of how we currently work with S&O partners. What type of questions to expect in the SQL and case interview rounds? These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Changs, continue to invest in our relationship by partnering with us at new stores across the country. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. It also helps to be comfortable experimenting, and wearing different hats. The image below shows that the economics of a single order can look like. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. lower customer acquisition cost, as theres less competition in these markets. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. But here, its welcomed. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Can someone else please DM me as well! We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Amazon Prime and a Costco membership come to mind, for a comparison. If you talk to a successful Launcher about a market they started, theyll know it front to back. Im a Regional General Manager based out of our Midwest hub in Chicago. People can chart their own course. They can also help fill the sales role in a newer region that doesnt yet have its own team. How can we solve it? If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Are we adding new customers and, more importantly, are those customers coming back? DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. I would describe everyone as tenacious. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. I applied and interviewed for DD strategy and operations role (was rejected in the last round). To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Its a fixed amount that may grow with inflation, but thats it. . Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. How can we improve it? That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. or generally what the interview rounds look like? Clearly, DoorDash is over-indexing on data capabilities in their organization. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. doordash strategy and operations interview. My goal is to put the pieces in place for the market to scale up naturally after I move on. From there, DoorDash also provides education for merchants, e.g. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. The Launchers walk the talk they do deliveries themselves. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. They can name all the rock star Dashers and bestselling merchants. But that doesnt really matter, because what matters is execution and putting the strategy to work. At DoorDash, data is what drives the Get 1% better every day goal. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. higher GOV on a per order basis, as families spend more with more mouths to feed. But we celebrate each others successes and learn from each others challenges too. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. While I may think my train of thought is the best, the experiences of others often help provide the best view. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. View: 3842. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. 1. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Get email updates for new Merchant Services jobs in Tempe, AZ. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. How long will a pint of ice cream stay cold? I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Most of that responsibility sits within the Strategy & Operations team. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Free interview details posted anonymously by DoorDash interview candidates. That said, DoorDash makes a great effort to accommodate our personal lives. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Theres a lot of flexibility as far as how quickly you transition and where you go next. Data is a real-time snapshot *Data is delayed at least 15 minutes. Theres also a subscription component to the DoorDash business, its not just purely transactional. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Its a huge competitive data moat. Got an email rejection a few days later. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Sign up for free newsletters and get more CNBC delivered to your inbox. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. I was drawn to apply at Doordash because of this. Did he reply to any of the previous DMs? We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. 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