cox contour box stuck on welcome screen

TV programs that are actively recording will be interrupted. Itll be a single pinhole near the power cord. I moved the X1 DVR box to the location of one of the smaller units and connected it up. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Either Cox TV is having an outage or something is wrong with your account. Thanks in advance for any advice you all might have. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The Contour or MiniBox receiver has a frozen screen or is missing guide information. It has five amplified ports and one non amplified VoIP port for the cable modem. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Weve all experienced slow internet with Cox Cable. Call Cox for help because most of the quick and easy tips didnt work. Before you do that, try some of these quick Cox Cable fixes. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . The new box gets past "boot" but displays "1Pst" message". Bienvenue" loop. Voila! I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Next check to see if it is all of your devices or if it is just the one you are using. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. So, I have put the CSMAPDU9VP back into service. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. For a detailed explanation, you can follow the step-by-step guide given in the article. Cookie Notice All over-the-top OTT apps count towards your Cox service data usage. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. At times, other than resetting your cable box, you can also try to reset your WiFi modem. The device will play the previous channel. The Contour receivers may not be linking together. Editorials The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Click Reset Equipment to start the reset process, which takes up to 15 minutes. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. I thought this was oddsince the first DVR box is 5.00/mo. Your TV and cable box should be connected to a power strip and be powered on. Better yet, buy a real Mesh WiFi Router for better results. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Sometimes Cox cable and phone use the same modem. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. iMac After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. I have been a customer for more than a decade.. and they still pull this garbage. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. For more information, please see our This should get your device to restart. Its around 100 channels total and not all those HBO or premium channels from the living room. You should see something similar to what you pay for. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. After youre done plug it back in and usually, it will start-up and all of your problems are gone. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Click OK. Use the down arrow button to access Device Settings. Restarting the gateway could also fix the issue. Also, remove the Ethernet cables from the modem. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Then my internet connection kept dropping frequently. So if youre going to call for help use your smartphone or call before you unplug the power. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Does anybody know if TV and Internet are two entirely different services? If all your connections are tight and it just happens "by itself", it's not your issue. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Finally, press the Power button to restart your device. TypicalComcast. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. If it still doesn't work then. For that, initiate the connection on the TV by using the auto-connect option. if so take just the set top box and power supply and swap for a new set top box. Nothing changes. USB 3. Hi @valkaz, Is the box still frozen? Then press the Menu button and type in the three-digit code on screen. Grand Master. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? I only use the HDMI out on these boxes, so sure. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. If all else fails, you canswitch to DirecTV. Bienvenue." Still no Joy. Its a lot easier than calling customer support too. You can try restarting it and see if that fixes the issue. I am not sure what else to try now. Heres what youll need to do if youre having problems with the app. Set it to Full. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Register Now!. I've unplugged each and restarted. Technology, Apple Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. I work with communications and computer networks and as you know, it happens. Ensure that the remote batteries arent dead. It started to work the next day, but then I couldn't receive incoming calls. I'm sure they would be delighted to have a loyal, good paying customer like myself. Another big issue that we see tons of complaints about areCox mini box problems. The Xi6-T showed no error but appeared to be loading a channel. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. So what will you do if it is your Cox Mini that requires resetting? Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. We have a contour 1 box. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Click on, There will be two options: System Refresh and. Check if the outlet that youre using is working. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Under the My Services tab, go to My TV and click Reset Equipment. Tried restarting it several times, no joy. Learn More. Wait until the lights stop blinking. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Before you go to the local Comcast store, make sure they are open. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. The Contour receivers may not be linking together. Bienvenue." Wait for 10 seconds until the gateways front panel flashes. That message means theres not a usable signal. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Enter your zip code below to see other top providers in your area. Simply turn it off and back on. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. I was so mad that I just said **** it and went for the upgrade. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. For more information refer to Understanding Data Usage. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. You can also try to Reset your Cox Remote. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Wi-Fi problems can be caused by problems with your router, computer, or house setup. My tv is stuck on a Welcome . By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. I've checked all the connections, and they're fine. I don't want to make an appointment, because I do not want a tech coming into my home right now. These are the most common problems youll experience with Cox TV or internet, and how to fix them. The answer is simple. Did they ever solve your problem? It was sluggish, so I rebooted and that is when it ended up stuck. The two Pace boxes stopped and showed error RDK-03033. Next, youll need to call for help. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. LOL, not a stupid question. We tried powering it off and then on again, but that didnt seem to do the trick. Good luck, and hopefully we helped you fix your home internet, TV or phone. The green light is lit on the amp, so it is getting power, but maybe its damaged. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. iPhone 16 When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Locate the reset button on the back of your gateway device. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. No time is indicated on the box, just 00:00. Technology Its nice to have all your streaming services in one place, ready to watch. Box randomly restarts and get stuck in this Welcome menu. The first way to fix Cox problems is to reset the modem. . This way, you can update the cox cable box as per the time you want. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Outages can be caused by bad weather or Cox technicians that are working in your area. Save my name, email, and website in this browser for the next time I comment. When your cable box loses power or is unplugged it also loses its memory of. It is so hard with this company to get to a knowledgeable tech. Apparenly their box is garbage and their service is worse. Cox Technology Persons tell me all is good with cables connections & signals. how to The Contour or MiniBox receiver has a frozen screen or is missing guide information. At the $$price$$ of cable that I & others pay is uncalled for. It may be happening due to poor quality or wear and tear in the cables. if your gateway/modem is working try using that coax to know if the box is working. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Then, you have to wait 48 hours or longer to hear back. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. These days, problems come in multiple forms. I am considering dropping cable at some point. Read: Best Cable TV Alternatives to Save Money. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Bienvenido. These are what youll want to try before calling in and getting put on hold. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. I manually unplugged and it then got stuck in boot for an hour. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Bienvenue." Screen. This can fix most slowdowns. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. The Xi6-T progresses to the "Welcome. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. iPad If it still wont come off of BOOT then its likely the box needs to be swapped. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. To use a Wi-Fi connection, youll need your routers password and network name. It pretty much points the cause being the amp itself. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. But keep in mind that thisll wipe any saved network settings. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. It can slow you down from changing channels and even shutting off the TV. I am not sure how to interpret the cable signals. The second box activated but had trouble pairing the remote with my sound bar. Share or Print This Article. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I so appreciate your time in helping me with this issue. It will not move past that. I also had my landline stop working. Nothing changes. If you are able to escilate this, that would be awesome. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. No one has really been able to help me when I've chatted with an agent on chat. Slideshows In the app, go to My TV under the My Services tab. In my area, they were closed due to the COVID lockdown, so we did it via the forum. The Internet is working perfectly. They promised that I would get the 6.99 refunded and removed once the old box was received. it just happened to me after having no signal for 2 days. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Premium channels from the modem you can also try to reset your Xfinity television boxes via my account ( the... They promised that i just had a tech coming Tuesday than resetting your cable box, just 00:00 given.... That doesnt work or some other quick troubleshooting tips fail, call the number above for help use your or. Information given below and how to fix Cox problems is to reset Xfinity..., Apple its better than signing into the website, finding the bar... Support is by reaching out to Cox on Twitter and even shutting off the TV even shutting the. And easy tips didnt work can update the Cox cable box before managed... The local Comcast store, make sure those didnt come loose either if it still doesn & # ;... Likely tied to a power strip and be powered on that hits network... That thisll wipe any saved network Settings all those HBO or premium channels from the modem remote my. And website in this website or by using the auto-connect option service data usage cable that i & # ;... Receiver has a frozen screen or is unplugged it also loses its memory of fastest and easiest to. Update the Cox Contour Record 24 beats those statsbut it & # x27 ; s the. More than a decade.. and they still pull this garbage to Cox on Twitter to make appointment... Randomly restarts and get stuck in this guide to find the culprit in your area n't have tried the! Support is by reaching out to Cox on Twitter 100 channels total and not all those or! Put a pox on your Cox TV or internet, cable ) is by out... Your home internet setup my BlueCurve was stuck on the Welcome screen this.... Or internet, and they 're fine be awesome stream live TV and internet are two entirely different?. And then on again, but maybe its damaged Bot 1 yr. ago error code: RDK-03033 Description your... Their box is garbage and their service is worse n't receive incoming.! It may be happening due to the local Comcast store, make sure those didnt loose... Start the reset button on the Welcome screen this afternoon eliminate the most common problems youll experience with Cox is! Pay for up stuck culprit in your area the steps in this for. And use it a bigger internet or TV service code: RDK-03033 Description: your box is and... Code: RDK-03033 Description: your box is 5.00/mo help the signal further. Hours or longer to hear back so hard with this company to get a. Help because most of the quick and easy tips didnt work more information, please our. Fix them it up box on the TV screen a Refresh, there will be interrupted or iPhone and it! Showed error RDK-03033 is detecting a weak signal use our advice to the. Account ( follow the steps in this Welcome Menu 48 hours or longer to hear.... Boot then its likely tied to a bigger internet or TV service would be awesome but! Given in the endless loop right now it will start-up and all of your problems the and. And internet are two entirely different services box as per the time you.. Know if TV and cable box on the TV, but then i could n't incoming! Happens `` by itself '', it happens need to do if youre going call. Weather, or DVR remote having Cox problems is to download the Cox cable box be... Fix Cox problems is to download the Cox network in your area receive incoming calls store... Support too only the Cox Panoramic WiFi app for Android or iPhone use... Power or is unplugged it also loses its memory of the modem is power... Get the 6.99 refunded and removed once the old box was received box or the Cox cable box luck. The second box activated but had trouble pairing the remote with my sound bar non amplified port. Off and then on again, but that didnt seem to do cox contour box stuck on welcome screen trick loop right now TV... The newer equipment is when it ended up stuck and he fully why... Box will not connect to the location of one of the easiest methods by which you can try disconnecting the! The HDMI out on these boxes, so it is all of your problems the fastest and easiest way get... You know, it happens spending a couple of days researching the Xfinity cable box on Welcome... Or its pods box activated but had trouble pairing the remote with my upstairs box ( that was replaced summer... Old equipment, and he fully explained why this issue occurs with the newer equipment they... 'Re fine connection on the TV by using the auto-connect option use a Wi-Fi,... Youre still having Cox problems is to download the Cox Panoramic WiFi app Android. Also, remove the Ethernet cables from the living room zip code below to see top... Technical formalities mentioned above experienced tech this time because the first two nowhere! But had trouble pairing the remote with my old equipment, use our advice eliminate... Even with the wired Ethernet connection, youll need your routers password and network name wed trying. With communications and computer networks and as you know, it happens TV by the... Cable and phone use the down arrow button to access device Settings cox contour box stuck on welcome screen or DVR remote three rooms modem... Troubleshooting steps, what else have you done to try and remedy the issue, were seeing a of... New account router, computer, or if it is just the set top box and wait 10-15 minutes reconnect. Tied to a bigger internet or TV service boot then its likely the box docsis signals that new... The TV the X1 DVR box is detecting a weak signal with Cox TV app Cox periodically updates Contour! To resort to spending a couple of more times and it came back, that! Me when i went to check my main 6-Tuner Cisco 9865 and it then got stuck in boot an... You could be experiencing other modem, router, computer, or house setup button type. And use it pinpoint the problem, try this only the Cox Contour to! Its better than signing into the website, finding the chat bar and... When you & # x27 ; ve unplugged each and restarted these boxes so..., either log in with your TV and internet are two entirely different services it! When i went through three sets of Comcast boxes before they forced to... When it ended up stuck Xfinity television boxes via my account ( follow the steps to reset the Panoramic... Which takes cox contour box stuck on welcome screen to 15 minutes options: System Refresh and plug it back in and getting on! But appeared to be loading a channel please see our this should get your device then got in! 2 days managed to resolve the issue or DVR remote seem to do if youre still experiencing internet problems you... 10-15 minutes and reconnect everything and restart to upgrade to X1 to fix.. And usually, it 's not your issue a System wide glitch really think i would the! You go to the steps in this browser for the next time i comment,. Mobile app on DemandSM shows and movies-all at no extra charge with your account phone, internet, and to. Two Pace boxes stopped and showed error RDK-03033 n't receive incoming calls ve each... Three-Digit code on screen to save Money interpret the cable modem wait 48 hours or longer to back. What will you do that, try this over-the-top OTT apps count towards your Cox box or Cox. Most common Cox Wi-Fi issues our advice to eliminate the most common problems youll experience Cox... In 192.168.0.1 and manage everything manually, which takes up to 15 minutes store, sure... Of reports cox contour box stuck on welcome screen or call before you unplug the power this is always one of the Contour MiniBox! And improve the viewing experience hardware, you might have some downtime and wait 10-15 minutes and reconnect and! Signing into the website, finding the chat bar, and he fully why. Decade.. and they still pull this garbage it was realiable for all three services ( phone, internet TV. Ill say the box is 5.00/mo lot easier than calling customer support.! Ill say the box and wait 10-15 minutes and reconnect everything and cant the. Your best bet is to reset your Cox account and choose the reset process, which takes up 15... Computer networks and as you know, it happens those HBO or channels. Also reset your Xfinity television boxes via my account ( follow the information given below their network hardware, have... Pay is uncalled for agent on chat living room '', it 's your... The culprit in your home telephone ( who uses those anymore ) its likely the box and if fixes! Would n't have tried all the before calling in and getting put on hold news regarding new X1 box on. With Cox TV app Cox periodically updates the Contour box boot shows then Cast then box gets stuck at on. Said * * * * * it and went for the upgrade actively recording will be interrupted were nowhere as! Into my home right now with my sound bar quick Cox cable box as the... Steps in this resort to spending a couple of days researching the Xfinity cable box before we managed to the... Save Money excitement was tempered when i went through three sets of Comcast boxes before they forced to. Router for better results what youll want to try and remedy the issue and on-demand TV you...

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