It kicks in after the manufacturer warranty and could be worth a look. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. New. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. (i.e. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Visit our corporate site (opens in new tab). At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Include 2 pcs tempered glass screen protectors . And if your Apple Watch has . 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Perhaps the battery's not lasting anywhere near as long as it used to. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. After about 10 months the watch was not working properly so I set it aside. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! We value every customers' feedback to Improve our products & services. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. I bought it on 30 April 2020. Insuring your product with AKKO is so much more than protection. Good luck and keep us posted. For some people, paying for another one may not be immediately possible. You can remove them yourself. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. *This open box product may have visible dents or scratches. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Add your phone + ANY 25 items you own and get protection against damage and theft! Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. The membership will be linked to your Fitbit account. Another reason to use this warranty would be if your screen's display has become dull or not as bright. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. See the Fitbit. I purchased a Fitbit Sense in late June of 2021. Secondly, Fitbit does not issue any device exchanges. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. When you purchase through links on our site, we may earn an affiliate commission. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. All our products meet rigorous quality standards and are backed by industry-leading guarantees. To create this article, volunteer authors worked to edit and improve it over time. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 And then, it started more lines and later it shut automatically. Ask them for your serial number and confirm the email associated with your Fitbit account. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Fitbit offers a limited product warranty. How to contact Fitbit customer support about problems and warranty info. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. To obtain warranty service, you must have a return authorization. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. It looks like the Fitbit account you are currently signed in with already has a membership. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. If you don't follow our item condition policy for returns item condition policy . If you can do without the more advanced health sensors of the Charge line, this pick can help . Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Save 5-15% when you bundle. See the Fitbit. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. It has passed our 26 stage testing process with no issues! The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Lets fix it! A family plan covers one phone and 25 other household electronics, all for $15 a month. Repair the Product at no charge, using new or refurbished replacement parts. For example, if its your Fitbit Versa, do not send in the charger or the bands. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). 2 Take a bottle of toothpaste (non-gel). No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Thats terrible! I have to try JUST ONE MORE UPDATE. From there, the customer service representative will guide you through the process. Fitbit also guarantees its bands during the warranty period. Shop for VINSOC Electronics & Mobiles on noon. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. So I know a thing or two about teaching others and creating how-to guides! I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! It works, but I cannot see anything on screen or reset. Type in Fitbit and answer a few questions. View your devices activation date, which is the day your devices warranty begins. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. I wish I would have just stuck with Ionic or nothing. The deductibles are friendly, starting at $29 and not more than $99. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. Which Fitbit model is this happening to? Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. . See the seller's listing for full details . Thank you Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Looking for Fitbit's return policy? How do I get my Fitbit repaired or replaced under warranty? belongs to the buyer, not you. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! I had so many scratches on my last Fitbit and it worked great for over 3 years. You must return the Product to Fitbit to receive a refund. covers one phone and 25 other household electronics, all for $15 a month. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). I read in your article that if the fitbit is a gift, the countdown starts when you use it. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You should have proof of purchase. There are two barcodes on your Fitbits original packaging box. Buy Risk Free! ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Here's how it works: Open DoNotPay in any web browser. Deductible. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Thanks for signing up! I asked them to note this on my case number. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Many double the manufacturers warranty by default. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Description. By using our site, you agree to our. Lets fix it! Fitbit may issue you with a refurbished device if you make a warranty claim. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. 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